Guest Services

We have an inherent passion for exceptional service. Our approach to hospitality excellence can be distilled down to one ultimate goal: to surpass conventional luxury hotel standards by striving for (yes, Utopian!) perfection with a meticulous attention to the finest detail in all things. So, indulge in our personalised service, VIP privileges and state-of-the-art amenities that will transport you to a dream world of ultimate comfort and infinite relaxation.

Our experienced concierge staff is available at all times to assist with recommendations, reservations, travel arrangements, bookings, private excursions or anything else that you may require, among which:

  • Transfers from and to Mykonos airport or seaport
    Please note that transfers can be provided at an extra supplement, with our Luxurious Shuttle Bus, on sharing basis, for arrivals between 07:00 – 23:00. Past that time, guests are required to arrange a Private Transfer by contacting the hotel.
    A 48 hours prior notice is required.
    The shuttle might have a combination arrival with a max waiting of 30 min.
  • Express check-in / check-out
  • Valet parking
  • Excursion planning

On request:

  • Pre-arrival special request and shopping service
  • Unpacking and packing service
  • Laundry, dry-cleaning and pressing service
  • Yacht and helicopter charters
  • Butler service
  • In-house chef services

Check our contact details for sending us your requests.


  • 24h reception
  • Luggage transfer service
  • Free Wi-Fi
  • Satellite television
  • Mp3 player with speakers (or what you provide)
  • Laptop or Tablet (on request)
  • Baby Bed (on request)
  • Kettle and Espresso coffee machine
  • Choice of pillows
  • Iron and ironing board
  • Wake up service
  • 24h room service
  • Early breakfast service
  • Breakfast provided 7:30 – 11:00
  • Providing food or breakfast to customers in special packages, if requested
  • Dry cleaning – Washing – Ironing service
  • Daily room cleaning
  • Daily change of towels and sheets
  • Turndown service
  • Change of towels (on request)

In-house chef

Although they can rise to the occasion and cater for a romantic dinner, a special event or simply to satisfy a craving for something that isn’t on the menu, served in the privacy of your suite, our in-house chef and his team specialise in creating memorable feasts from your fully-equipped kitchens. Their services also include:

  • a daily delivery of fresh groceries
  • a unique selection of coffees and teas
  • daily breakfast prepared at your villa
  • light pool lunches rustled up on request